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Navigating E-Transfer Security

online banking

Lessons from Our Experience and TD Bank’s Advice


In today’s digital age, e-transfers have become a staple for Canadian businesses and individuals for sending and receiving money electronically. However, the convenience of e-transfers comes with its security risks, mainly when instructions are publicly available. As a WordPress development agency, we at WeGo.ca understand the importance of securing online transactions and are here to share crucial insights on e-transfer safety.

The Risks of Publishing E-Transfer Instructions

Last year, our client organizations faced significant challenges with e-transfers sent by renters and sponsors. Unfortunately, some funds went missing and were never recovered. This situation arose because their e-transfer instructions were accessible in PDF documents on their website. This exposure to public viewing made them a target for scammers, leading to financial losses.

Key Considerations for E-Transfer Security

  1. Exposure to Phishing and Scam Risks: When your recipient email address for e-transfers is publicly available, it increases the risk of phishing attacks. Scammers can send you fraudulent emails to imitate financial institutions to gain access to your banking information.
  2. Unsolicited Payments and Spam: Making e-transfer details public can lead to unsolicited transactions and an influx of spam and malicious emails or mistaken transfers from individuals who may not have a legitimate reason to send you money. Unsolicited payments can complicate your financial records and potentially involve you in fraudulent activities.
  3. Privacy Concerns: Publically displaying e-transfer information can inadvertently reveal more personal or business information than intended. Public e-transfer information can include banking patterns or even hints at your financial status.
  4. Lack of Control Over Transactions: Without a prior agreement or signed contract, you have little control over who sends you money and for what purpose. This could lead to legal and tax implications, especially if the nature of the transactions is unclear or if the funds are from dubious sources.
  5. Potential Breach of Agreements: Publishing transfer instructions before any formal agreement can sometimes undermine contract negotiations or terms of service. It suggests a readiness to accept payment without due process, which might not align with your business practices or legal requirements.
  6. Compromised Negotiation Position: If you’re in a business where pricing and services are negotiable, showing transfer details upfront can weaken your negotiation position, as it implies fixed terms before discussions.

TD Bank’s Advice on E-Transfer Usage

In light of these concerns, TD Bank offers comprehensive advice and guidelines for using Interac e-Transfer, emphasizing both convenience and security. Here are some key points:

  • Security Measures: TD Bank highlights the importance of security in e-transfer transactions. They advise customers to use a strong, effective security question and answer that is not easily guessable and is known only to the sender and recipient. It’s crucial not to include the password in the message accompanying the transfer or to send it via email.
  • Autodeposit Feature: TD customers can set up Interac e-Transfer Autodeposit, allowing e-transfers to be immediately deposited without the need for the recipient to enter a password. This feature enhances security as the funds are deposited automatically, reducing the risk of interception by third parties.
  • Education on Fraud Prevention: TD Bank encourages customers to educate themselves about common fraud scams to avoid falling victim. This includes being wary of callers or messages asking for personal information and using services like TD Fraud Alerts for notifications of suspicious activity.
  • Procedure for Sending Money: TD Bank provides detailed instructions on how to send money using Interac e-Transfer through their EasyWeb and TD app platforms. This includes selecting the recipient, entering the transaction amount, setting up a security question, and confirming transaction details. Daily, weekly, and monthly limits exist for sending and receiving money via Interac e-Transfer.
  • Reporting Scams: In the event of falling victim to a scam, TD Bank advises reporting it to the local police and the Canadian Anti-Fraud Centre.
  • General Usage Advice: TD Bank promotes using Interac e-Transfer for its speed, convenience, and security, offering a way to send or request money to anyone with an email address or mobile number and a Canadian bank account. The transactions are secure as account details are protected, and recipients require a security question for transactions not using Autodeposit.

For more detailed information and step-by-step guides on using Interac e-Transfer with TD, you can visit their official website and the TD Stories page on preventing e-transfer fraud.


The experience we faced with e-transfers serves as a cautionary tale for other organizations. It highlights the importance of maintaining strict security protocols when handling electronic transactions. To mitigate e-transfer security risks, sharing e-transfer instructions privately and only after formal agreements are in place is advisable. This approach enhances security and maintains the integrity and professionalism of the transaction process.

If your organization needs guidance in setting up secure and custom solutions for online transactions, feel free to contact us at WeGo.ca. Our team is dedicated to ensuring your digital transactions are safe, efficient, and aligned with the best industry practices.

Remember, when it comes to e-transfers, publishing instructions publicly is a bad idea. Let’s learn from each other’s experiences to foster a safer digital transaction environment.