WeGo.ca Website Developers Inc. – Website Design & Management.

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How to Ensure Contact Form is Sending

test contact form on your website

Step 1: Test Your Forms

  • Navigate to each form on your website.
  • Fill out the forms using test information. This can be a fictitious but valid-looking name, email, and message.
  • Once filled, submit the form as instructed on the page.

Step 2: Check Your Email

  • After submitting the form, open the email inbox where responses are supposed to be sent.
  • Wait for the test message to arrive. It should typically take a few minutes. However, allow up to 30 minutes as some email services may delay incoming emails due to various filtering processes.

Step 3: Troubleshooting

  • If you do not receive the test message in your Inbox, check your Spam or Junk folder.
  • Ensure your email service is not filtering out messages from your website’s domain.
  • If the email is in Spam, mark it as “Not Spam” to help future messages go directly to the Inbox.

Step 4: When to Contact Support

  • If, after 30 minutes, the test message has not been received in either the Inbox or Spam folder, it’s time to reach out for help.
  • Contact our support team with the following information:
    • The time and date you filled out the form.
    • The test information you used.
    • Any error messages you may have encountered.


We are here to ensure your forms function correctly and promptly assist with any issues.


Note: Your website is designed to send notifications via email for specific actions, such as when a contact form is filled out, a product is purchased, or a user’s password is updated or reset. It’s important to note that these system-generated emails can sometimes be mistakenly marked as Spam or may not be delivered at all by email services like Google/Gmail, Microsoft, Yahoo, and others.

Please understand that email delivery is subject to the rules and filters of these providers, which are beyond our control. As such, we cannot be held accountable for emails that fail to reach their intended recipient.

As the client, you are responsible for periodically checking your Spam folder and the administrative interfaces of your website forms and orders for any missed notifications that did not arrive in your primary Inbox. This practice helps ensure you do not miss important communications due to email filtering.