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How to Setup Professional Rackspace Email on Computer and Phone

email setup on laptop

How to Use Your Domain Email Account

Welcome to your new domain business email account! This guide will help you understand the basics of using your email and how to connect to your inbox using different methods. Remember, your email account, password, and login information will be provided by your administrator. Keep that information in a safe place.

Guidance for Wego Clients Configured on Rackspace Email Servers

If you are a valued client with a new email account set up on our Rackspace email servers, this brief guide is specifically for you. Your administrator will soon send you a detailed message, which includes all the essential connection details, such as the name of your designated Rackspace server. This information will equip you to begin using your email services immediately.

Understanding Email Basics

Email works like digital postal mail. When you send an email, it goes from your device to an email server. This server then sends your email to the recipient’s server, where the recipient can access it.

Connecting to Your Email – Three Different Ways

  1. Webmail

Webmail allows you to access your email directly through a web browser (like Google Chrome or Mozilla Firefox) without needing to install any software. Here’s how to use it:

  • Open your web browser.
  • Go to the webmail login page (provided by your administrator).
  • Enter your email address and password.
  • Once logged in, you can read, send, and manage your emails.


  1. Mail Application (e.g., Outlook, Thunderbird)

Setting up your email in an application like Outlook or Thunderbird allows you to manage your emails more efficiently. Here’s a basic setup guide:

  • Open your chosen email application.
  • Go to the account settings and choose to add a new email account.
  • Enter your provided email address and password.
  • The application may automatically configure the rest. If not, enter the server details provided by your administrator.
  • Once set up, you can send, receive, and organize your emails within the application.


  1. Smartphone Email Setup

Most smartphones allow you to add your email account to their built-in mail app:

  • Go to your phone’s settings and find the ‘Accounts’ or ‘Mail’ section.
  • Choose to add a new email account.
  • Enter your email address and password.
  • Your phone will typically configure the rest. If not, enter the server details as provided.


Security and Maintenance

Maintaining proper anti-virus and security measures on your devices is crucial. It’s your responsibility to ensure your device is secure to protect your email communications.

Best Practices for Email Use

  1. Only open attachments if you’re expecting them. Even if you know the sender, be cautious.
  2. Avoid using your business email for personal use. This helps maintain professionalism and security.
  3. Regularly update your password. Use a strong, unique password for your email account.
  4. Be wary of phishing emails. Don’t click on links or download files from suspicious emails.
  5. Use BCC for mass emails. This keeps recipients’ email addresses private.
  6. Don’t share sensitive information via email. Especially without encryption.
  7. Regularly clean your inbox. Archive or delete old emails to keep your inbox manageable.
  8. Use clear, concise subject lines. This helps recipients understand the email’s purpose.
  9. Avoid ‘Reply All’ unless necessary. Only include those who need to see your response.
  10. Backup important emails. Regularly save important communications outside your email client.


By following these guidelines, you can effectively manage your domain email account while maintaining security and efficiency. Please contact your administrator if you have any questions or need further assistance.