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how to handle negative comments on your blog
In a post at his Web Strategy by Jeremiah blog, Jeremiah Owyang addresses a challenging scenario that often presents itself in social media these days: how to handle negative comments left by an unhappy customer on your site, forum or blog. The two-way nature of social media, according to Owyang, means you must face these basic realities:
A negative comment can have a positive outcome by following this advice from Owyang:
“The savvy strategist will realize that by bringing the problems and issues closer to home, you’ll actually have a few advantages,” says Owyang. “By acknowledging and fixing these problems in public, you … can turn this into a very positive experience.”
Source: Web Strategy by Jeremiah. Click here for the post.
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